Refund policy

Return & Refund Policy 🌱

We want your Grafted Rambutan to arrive healthy and in good condition.

If your plant arrives dead, severely damaged, or different from what you ordered, please contact us within 48 hours after delivery.

Please provide:

• Order number
• Clear photos of the plant
• Photo/video of the packaging upon opening

Once verified, we may provide a replacement or refund, depending on the situation.

We cannot accept claims for plants damaged due to improper planting, lack of watering, overwatering, mishandling, or improper care after delivery.

Minor leaf damage, wilting, or stress caused by transportation is normal for live plants and does not automatically qualify for a refund.

Important: Please take an unboxing video upon receiving your order to help us verify any delivery-related concerns.